v8 HTML Help - Flash doesn't load

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There appears to be a problem with the flash-based navigation bars in v8's HTML not showing due to incorrectly set permissions. It doesn't seems to affect all users as it depend on your Flash plug-in's security settings. This article describes how to spot and fix the error - I've only seen it on Windows so far but it might affect Mac users also (I'm not a Flash expert). Note that you can only fix this issue whilst online - thanks Macromedia!

Version 8's HTML help should open looking like this:

However, it may open looking like this:

In Internet Explorer you're stuck as there's no indication anything is amiss. Luckily Firefox does give a warning:

If you click the "Settings..." button you are directed to www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html and a page looking like this

If you can see the page skip to below the next image, or read on. If the page above doesn't open - or you can't get there by clicking the URL above, go to "www.macromedia.com/support/documentation/" then select "FlashPlayer" from "Select a product to find" drop-down at the top left of that page's content. This opens "www.macromedia.com/support/documentation/en/flashplayer/". On the page presented click the "HTML" web link in the caption "Flash Player 8 Help [HTML]". On the page that opens ("www.macromedia.com/support/documentation/en/flashplayer/help/"), select "Global Security Settings Panel" to get this:

The page is slightly odd. You're looking at your computer's Flash Player control panel embedded into a web page on Macromedia site. most likely the control panel tab in question is set to "Always ask" or possibly "Always deny". Select "Always ask" and then we need to 'authorise' the Portfolio v8 program folder as a location. Click "Edit Locations..." and select "Add location" option. In the next dialog, click the "Browse for folder" link. On the PC go to "C:\Program Files\Extensis\Portfolio 8\" and on the Mac "/Applications/Extensis Portfolio 8/". You could drill down further but pointing to the program folder means all 4 language versions will now work.

Now open your Portfolio v8 HTML help. If the page is still wrong, shift+refresh the page or failing that, close and reopen (all) browser windows. If still no joy then you've a deeper problem with Flash Player. Good luck.

It is hoped any patches to v8 will set the above permissions correctly.

Question: v8 HTML Help - Flash doesn't load [FAQ00055.htm]
Last Update:- 29 March 2007

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